Comments & Feedback
We welcome any comments and suggestions from patients, and would ask that you put these in writing to us and pass them on to one of our receptionists, or post to us. Alternatively, you can use the messaging facility on EMIS Access (if you do not have online login details, please ask at reception).
The partners and staff of the Stanmore Medical Centre aim to provide the best service possible. However, there may be occasions when you feel this has not been the case. If you wish to make a complaint, in the first instance please speak to one of our Practice Manager, Sue McIvor or our Reception Manager, Tina. If she is unable to offer you the help and assistance required, you will be advised to put your complaint in writing. We will acknowledge receipt of your complaint within three working days and will proceed with an investigation immediately. You may be invited to come into the surgery to meet up with the relevant people to discuss the matter further.
If you have any further queries regarding our complaints procedure, please do not hesitate to ask at reception.