How Do I...
Make An Appointment?

All consultations are by appointment only. Appointments can be made by telephone or by coming into the surgery during opening hours.

The receptionist will endeavour to offer you a convenient appointment with the doctor or nurse of your choice but, if unable to do so, will suggest an alternative time or another doctor at either of our surgeries.

Although you are registered with a specific doctor, you are free to consult with any doctor or nurse of your choice.

When booking your appointment online or at the Surgery, in order that your visit is dealt with as effectively as possible we ask that you take care in who you book your appointment with (i.e. medication reviews are carried out by the Nurse and NOT the GP). Please refer to section 'Who to See' for full information.? If you are unsure, please ask a Receptionist who will gladly help and advise you

Same Day / Urgent Appointments

If you need to be seen urgently, please call the surgery before 10.30am. The receptionist will take details of your call and the duty doctor will telephone you. If they are unable to deal with your problem on the telephone, they will advise you of when to come to the surgery. If it is decided that you need to be seen on the same day, the doctor may refer you to our nurse practitioner who is available every weekday morning at Crowshott Avenue.

Appointment Availability / 48 Hour Access Appointments

It is usual to receive a non-urgent routine appointment at the surgery within 1 week. However, we would like to make you aware that we have a LIMITED number of routine appointments throughout the day released 48 hours in advance. These appointments are available on a first come first serve basis at both Crowshott Avenue and William Drive. The receptionists WILL look for these appointments first, so if you are not offered anything within 48 hours, it is likely that these have already been booked. We SHALL BE continuing with our morning same day telephone advice and triage, and our Nurse Practitioner appointments for anything URGENT.

Appointments with the Doctors

We understand that some patients like to routinely see a particular doctor. We always do our very best, however, this may not always be possible and you may be offered an appointment with an alternative doctor. Please be reassured that all our Doctors are committed to providing the highest possible care and service to you at all times.

Checking In For Your Appointment

We have an electronic booking-in system in the waiting room at both surgeries. This allows you to book yourself in for your appointment without having to wait at the desk to see the receptionists. Once you have booked yourself in, you may take a seat in the waiting room and wait to be called.

Please Ensure You Are At The Correct Surgery!

Instructions for use:
• Touch the screen to activate
• Touch the screen to select male / female
• Select your MONTH of birth
• Select your DATE of birth
• Select 'YES' to confirm the information is correct

You will now be notified that you are booked in and advised to take a seat.

NOTE: You will not be booked in if you are more than 10 minutes late, or more than 20 minutes early - you will be advised to see a receptionist.

Appointments can be booked online via emis, click here to go to the emis login page

Please contact the surgery to obtain login details.

Routine Telephone Queries

Please advise the receptionist of your query. She will contact the relevant GP and you will either be advised to call back at a certain time, or you will be contacted by the GP (usually within two working days). Unless your query is urgent (see above), please telephone between 12 noon - 1.00pm, or after 2.00pm.

How Do I...
Obtain A Home Visit?

If you feel you are too unwell, or are physically unable to come into the surgery, please endeavour to telephone us before 10.00am. The receptionist may ask for more details in order that the GP can assess the urgency of your request.

NOTE: home visits are for housebound patients only.

How Do I...
Obtain Test Results?

You can obtain results of your tests by telephoning the surgery and selecting option 2.
NOTE: These requests will only be dealt with after 2.00pm.